BECU in 1527 2nd Avenue

Customer Reviews about BECU:

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  Tried to go in and start an account. After seeing them help the 3rd person that got there AFTER me I got the message.
  By Leonardo Akers, September 26, 2017
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  In the time that I've had BECU, I've been nothing short of frustrated with their lack of customer support. Today, I finally made the decision to close my account. 1) They don't have half an idea where ATMs exist. And if you end up using another banks ATM, don't expect getting reimbursed for the ATM fee. 2) They outsource EVERYTHING. Even basic things such as loans. When you're able to secure an interest rate of 3% on a student loan through another bank and BECU gives you a quote at 9%, what does that tell you? Not-for-profit my ass. 3) I learned the other day that there is no grace period on their student loans, unlike EVERY OTHER LENDER: including Sallie Mae! Just graduated from college? No job for a month? Why don't we destroy your credit by forcing you to pay back what you owe immediately! I'm fairly certain this is against current federal banking regulations. Here's some food for thought: if Federal Student Loans and other private banks can give you a better rate with more benefits, why would you even bank with these guys in the first place? 4) I cannot remember a time that I haven't spent less than 30 minutes waiting for a customer service representative at any of their locations. 5) The Washington State Attorney General's office has received 419 complaints about this bank in 2016 (just over a month). Currently, they have three investigations including two discriminatory lending practice cases. What does that tell you? The idea that you should be part of a credit union because the savings are passed down to members is a hoax. This bank is a scam.
  By Brendan Keegan, August 02, 2017
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  Stressful. Used the BECU ATM machine at Safeco Park and it took the money out of my account but did not issue me any cash. My Bank contacted me via email and asked me to confirm that I had withdrawn the money, which I had not. They were going to cancel my card and issue another which would have left me without any access to cash while on my vacation. Fortunately I had asked for a receipt at the ATM and was able to verify that I had not received the cash. Not a pleasant experience at all.
  By Jayne Beer, December 22, 2016

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